Policies
Shipping & Returns
We believe the luxury experience should extend beyond the product itself. From the moment you place your order to the moment it arrives at your door, every detail is considered.
Domestic Shipping
Standard Shipping
Complimentary on all orders over $75. Delivery within 5-7 business days.
Expedited Shipping
$12.95 flat rate. Delivery within 2-3 business days.
Overnight Shipping
$24.95 flat rate. Order by 2pm EST for next-business-day delivery.
International Shipping
Canada & Mexico
$14.95 flat rate. Delivery within 7-10 business days. Duties and taxes may apply at customs.
Europe & UK
$19.95 flat rate. Delivery within 10-14 business days. VAT and import duties are the responsibility of the recipient.
Rest of World
$24.95 flat rate. Delivery within 14-21 business days. Please contact us for availability in your region.
Order Processing
Processing Time
All orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.
Gift Packaging
Complimentary luxury gift packaging is available at checkout. Each order arrives in our signature dark burgundy box with gold tissue paper.
Subscription Orders
Subscribe & Save orders ship automatically every 6 weeks. You can modify, pause, or cancel your subscription at any time.
Returns & Exchanges
30-Day Return Policy
We accept returns of unopened, unused products within 30 days of delivery. Items must be in their original packaging.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you.
How to Return
Email [email protected] with your order number and reason for return. Our team will provide a prepaid return label within 24 hours.
Refund Timeline
Inspection
Once we receive your return, our team will inspect the item within 2 business days.
Refund Processing
Approved refunds are processed to your original payment method within 3-5 business days after inspection.
Store Credit
Alternatively, you may opt for store credit, which is issued immediately and never expires.
Our Guarantee
Satisfaction Promise
We stand behind every product we make. If you're not completely satisfied with your Divinee experience, our concierge team will work with you to make it right.
Authenticity
Every Divinee product sold through divinee.com is guaranteed authentic. We do not authorize third-party sellers.
Questions? Contact our concierge team at [email protected]